Replacement Policy
At Ripple Affect, we strive to ensure your satisfaction with our products and services. Please review our Replacement policy outlined below:
- Change of Mind: Due to the nature of our fresh roasted coffee products, we are unable to offer a replacement for change of mind or incorrectly ordered items once they have been shipped. We encourage customers to carefully review their orders before finalizing the purchase. If your items have not yet been shipped, please contact hello@rippleaffect.com.au as soon as possible for any potential amendments.
- Incorrect, Faulty, or Damaged Items: In the event that you receive incorrect, faulty, or damaged items, please contact hello@rippleaffect.com.au within 30 days of receiving the product. Kindly provide photographic proof of the fault or damage along with your email. Our customer support team will be happy to assist you and arrange for a replacement of the affected item.
- Contact Us: If you have any questions or concerns regarding our Replacement policy, please reach out to our customer support team at hello@rippleaffect.com.au. We are here to assist you and ensure your satisfaction.
Please note that this Replacement Policy is subject to change without prior notice. The updated policy will be posted on our website.
Last updated: [22/09/2023]